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July 2009
Read before you sign

Vox Telecom is currently engaged in an aggressive marketing drive of its ADSL telephone over the Internet service. And while the Direct Marketing Association of SA says it is not engaged in ‘illegal negative marketing...

July 2009
When I am ready

The customer is back, more vocal than ever, particularly in these tough times. Businesses now have to focus on their customers. So says Nathalie Schooling, founder of N’lighten, the customer experience and service...

July 2009
Controlling costs

The Office of the Ombudsman for Short-Term Insurance frequently receives complaints from consumers concerning the use of so-called ‘pirate parts’ by insurers when repairing motor vehicles, as well as second hand...

July 2009
Towing care

On a recent Carte Blanche program there was a television insert about towing operators and what happens at the scene of a car accident. “In the event of an accident it’s often difficult to keep a clear head. You risk...

July 2009
Internet intruders

Internet banking is a very convenient and fairly secure means of transacting your financial affairs. But this is provided clients take heed of sound advice from their banks. To begin with you should never respond to...

July 2009
TV trick

I see DSTV/Mutlichoice is promoting a ‘free deal’ that carries all the promise of yet another great scoop of the consumer. In reality it is another misleading campaign because it promises to save you money, when in...

July 2009
Taking the gap

While an increasing number of African countries are liberalising their markets to encourage honest investment and insurance opportunities, there is a need to guard against toxic financial products, scams and pyramid...

July 2009
Supplier challenge

By the time the Consumer Protection Act comes into force in October next year, suppliers can be sure that consumers will be aware of their rights, and ready to enforce them. History teaches us that happy customers do...

July 2009
Risking inflation erosion

The third week of May was the one year anniversary of the day the ALSI topped: one year to the day since our All Share Index (ALSI) closed at 33 232 before commencing its precipitous decline.
Between 22nd...

July 2009
Point of resolve

According to Stanlib, in its June 22nd Weekly Focus, it is decision time for stock markets, having “seen the worst” suggesting buying opportunities should be sought.

It says that after three months of...

July 2009
Keep you dogs

One of the most telling signals that an opportunity exists within any market is when investor interest turns from outright optimism to utter disgust and then to complete apathy, notes Adrian Clayton of Alphen Asset...

July 2009
Annual peek

Here is a brief annual overview of returns across various asset classes from the perspective of a US dollar investor. The notes are from Ian de Lange of Seed Investments and the table based on data from Eleven Two...

July 2009
All together now

Beyond petty theft committed by employees, bigger cases of theft or fraud often result from collusion between several or more staff, usually assisted by outsiders. “And because it is so hard to detect, losses can run...

July 2009
Are your employees ripping you off?

While a basic fidelity guarantee is a good idea and a Commercial Crime policy an even better one “the best defence against being ripped off by your employees is to remain alert to patterns of behaviour that may point...

July 2009
Lesson for SA

In her article, NHS as State Failure: Lessons from the Reality of Nationalised Health Care, published in the December 2008 issue of Economic Affairs, Helen Evans, the Director of Nurses for Reform in the UK, describes...

July 2009
Wellness booster

Corporate wellness and disease management are terms frequently used by employer and medical schemes. It purports to seek to improve the financial, mental, social and physical wellbeing of the employee, whilst medical...

July 2009
Profile of a wanted vehicle

In view of the high rate of vehicle theft and hijackings in South Africa, it is not surprising that the risk profile of vehicles features prominently in purchasing decisions. Unfortunately, the lack of reliable...

July 2009
Dodgy claims

Many insurers, especially of the aviation extraction, face possible loss of defences against dodgy claims by being unable to comply with the SA laws relating to timeous issue of policies. If the insured hasn’t had a...

July 2009
Several types

In a typically inflationary world, the concept of deflation is mostly foreign and difficult to grasp. It is important to understand because if economies, while stabilised, cannot move back into positive growth in the...

July 2009
No more ‘trading’

The current practice whereby companies or close corporations trade under titles other then their registered names will cease with the implementation of the Consumer Protection Act, 2009 (“CPA”).
Section 79...

July 2009
Back to basics

Santam has announced a new approach to short-term insurance, which it says is a first for the industry, and will completely change the way the company has so far conducted its business for 90 years. Its new business...

July 2009
The costs of paperwork

The incompetence of the South African Department of Home Affairs is now costing consumers another R3,4 million a week to obtain visas for visiting the UK. Since March this year it has been a requirement for South...

July 2009
Practical level

Although there is no immediate threat in South Africa from human swine influenza or ‘Swine flu’ as it is most commonly referred to, Aon South Africa cautions employers that we could see a fast-spreading epidemic,...

July 2009
Beat winter blues

With airfares and travel packages at their lowest levels in years due to the economic downturn, South Africans have the opportunity to travel to places that may otherwise have been out of their price range....

July 2009
Into categories

Financial Services Board (FSB) deputy executive officer for Market Conduct and Consumer Education, Gerry Anderson says the FSB has finalised the processing of 18 980 (previously 18 884) applications for authorisation...

July 2009
Cargo crisis

The cost of sending ships and cargo through the Gulf of Aden, transit way for a third of the world's commerce, has soared over the past year. The knock-on effect of this will be an increase in the price of goods...

July 2009
X for S Reference

The Association for Savings and Investment South Africa (ASISA) has imposed its last debarment ruling - referred to as S Reference ruling by the long-term insurance industry - on a financial adviser.

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