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Consumer Affairs
Sunday, January 1, 2012
The new jurisdiction limits

With effect from 1st December 2011 new jurisdictional limits for the Ombudsman for Short-term insurance have been established.

For Personal Lines Complaints those arising out of home owner or buildings policies the limit is now R4 million. For all other general complaints relating to business outside of homeowners the limit is R2 million
For Commercial Complaints the turnover limit for a juristic person has been increased from R10 million to R25 million. The same quantum limits as applies to personal lines complaints will apply to commercial complaints as well and the jurisdiction of the office will extend to all classes of commercial business save where, in the opinion of the Board and nature of the complaint involves highly specialised business which falls outside of the skills and expertise of the Ombudsman for Short-term Insurance. In general terms, however, the jurisdiction for personal lines and commercial complaints should be identical.
The new jurisdiction limits will apply only to complaints received on or after 1st December 2011. Complaints lodged before this date and outstanding unresolved cases will continue to be handled in terms of the previous jurisdictional limits


Copyright © Insurance Times and Investments® Vol:25.1 1st January, 2012
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