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Wednesday, February 20, 2013 - 15:39

By Mid-December Mutual & Federal says it had registered over 178 claims in Ladysmith, estimated at more than R2,3m, following floods and hailstorms hit the town 11th December 2012 and damaged more than 500 houses.

“We are likely to see an increase in the number of claims due to the severity of the floods,” says Heidi Dias, the Head of Claims at Mutual & Federal. “Our assessors have established that the majority of affected customers are home owners.”


In the light of further flood warnings the company says it took precautionary measures to restrict further damages to homes, by sourcing tarpaulins to cover customers’ roofs. Staff at its Johannesburg-based Contact Centre were working closely with their KwaZulu-Natal colleagues to assist with registering claims. The short

-term insurer says that, on a broader front, it has been inundated with an unusual influx of claims since October – all related to extreme weather conditions. “To date, we have estimated R179 million from 6 133 claims emanating from the Gauteng and Polokwane hailstorms; the Eastern Cape Floods; the St Francis Bay fire and the recent Ladysmith floods and hailstorm.”
Mutual & Federal has been consistent in implementing a contingency plan to deal with the influx of claims and to visit the affected areas. Customers in affected areas are urged to call the Mutual & Federal Call Centre on 0860 22 55 63.

Copyright © Insurance Times and Investments® Vol:26.1 1st January, 2013
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